Cancellations and Vouchers

Voucher policy

A Gift voucher is a great way to introduce someone to the benefits of an indulgence experience. Your friend or family have invested valuable money into your gift please read our voucher policies carefully so you are clear on our voucher terms & conditions

  • Vouchers cannot be replaced if lost or stolen. If this is the case unfortunately you have lost that privilege.
  • No change or refund given on our vouchers, and cannot be used to purchase a voucher for someone else.
  • We require 24 hours’ cancellation notice Less than 24 hours’ notice – will result in 50% redemption of voucher total.
    No show for your booked appointment – Will result in full value of voucher redeemed.
  • Please think ahead for scheduling your booking as we may not be able to accommodate the day or time your request – especially when it is days away from your voucher expiring.
  • We ask that you respect our voucher conditions.
  • Thank you in advance for your co-operation and understanding in regards to our clinic policies

Confirmation & Cancellation Policies

  • We confirm your appointment booking with a txt message or email
  • Please txt back “yes” to automatically confirm your booking
  • Please be aware that we sometimes require credit card details to confirm some of our bookings
  • We require 24 hours cancellation notice Cancellations under 24 hours will result in 20% charge of the value of booked appointment applied to your account, 12 hours notice will result in 50% charge of the valued booked, less than one hour pre appointment or any No Shows 100% of the value will be charged
  • Please note reschedules may require a no refundable deposit
  • This cancellation fee will not apply if we can move your appointment to an earlier time or day
  • Please ensure you allow time for your arrival, or your treatment maybe be shortened in consideration for the next client
  • Thank you in advance for your co-operation and understanding in regards to our clinic policies